Custom Sofa

- Versatile Design.

- Solid Frame: Premium Hardwood construction for long-lasting durability.

- Design Details: Clean lines and smooth edges complement traditional and modern interiors alike.

At Headboards World, we are dedicated to providing a smooth and secure delivery process for all orders. Below is an overview of our shipping methods and policies.

Drop Ship Orders

• Products ship directly from Headboards World.
• Deliveries are arranged based on the current schedule provided by our third-party delivery service.
• Please make sure someone is there to assist the driver to place the order inside.

White Glove Delivery (For Large & Custom Pieces)

Our White Glove Delivery service guarantees a premium experience to ensure your order arrives in excellent condition. This service includes:

• Placement of your item in the specified location.
• Assembly if required
• Removal of all packaging materials.
• Final quality check to confirm your order is in perfect condition.

Local Deliveries

• A member of our team will reach out to arrange a delivery date and time window.
• Deliveries will only proceed once confirmed by you.
• If you miss your scheduled delivery, a redelivery fee (determined by the delivery company) will apply.

Inspection & Damage Policy

• Carefully inspect your order before the delivery team departs.
• Any freight damage must be documented on the delivery paperwork.
• All damage claims must be reported within 24 hours.
• If damage is not noted at the time of delivery, we will be unable to process a claim.

Responsibility & Post-Delivery Policy

By placing an order with Headboards World, customers acknowledge the following:

• We are not liable for any damages that occur after installation, upon delivery to a third-party warehouse, or after pickup by an external delivery provider.
• If damage occurs after delivery, a repair quote can be provided upon request (additional pick-up and delivery fees may apply).
• If an order is sent to a receiver or warehouse, Headboards World is not responsible for any adjustments or damages that occur once it has been delivered.
• We strongly recommend direct delivery to the final destination, as our team can make necessary on-site adjustments.
• Upon delivery to a receiver or warehouse, our team will take documented photos to verify the item’s original condition.

For any shipping-related questions, please contact our customer service team before placing your order.

Sample Shipments

• Fabric and material samples are sent via USPS First Class Mail.
• Expected delivery timeframe is 7-10 business days.
• This shipping method does not include tracking.

Thank you for choosing Headboards World!

All sales are final and non-refundable.

Each product is carefully inspected prior to shipment and is considered accepted upon delivery.

Damage or Defects:

- Any concealed damage or manufacturing defect must be reported in writing within 48 hours of delivery.

- Claims submitted after this time will not be accepted.

- Photos and proof of purchase are required to process any claim.

Exclusions.
This warranty does not cover:

- Damage resulting from improper assembly, moving after installation, misuse, or modification.

- Normal variations in color, texture, or natural materials.

- Wear and tear from regular residential use.