Damages & Warranty
At Headboards World, every piece is carefully inspected before leaving our facility. We take pride in our craftsmanship and work closely with our delivery partners to ensure your furniture arrives in excellent condition.
Delivery Inspection & Damages
Please inspect your furniture and packaging upon delivery. Any visible damage should be photographed and noted on the carrier's delivery receipt whenever possible.
We request that all shipping damage, including concealed damage discovered after unpacking, be reported within 48 hours of delivery whenever reasonably possible.
Prompt reporting allows us to investigate concerns and coordinate claims with our shipping partners.
Submitting a Damage Claim
If your furniture arrives damaged, please email shipping@headboardsworld.com with:
- Your order number and delivery date.
- Clear photographs of the damage.
- Photographs of the packaging and shipping label, if available.
- A brief description of the issue.
Please retain the original packaging until our team provides further instructions.
Claims submitted after the requested reporting period will be reviewed based on the circumstances and available documentation.
Third-Party Receiving & Storage
Orders delivered to receiving warehouses, interior designers, or other designated third parties should be inspected and documented upon arrival.
Headboards World is not responsible for damage caused by subsequent independent storage, transportation, handling, or installation, except where otherwise required by applicable law or agreement.
This does not exclude pre-existing damage or manufacturing defects for which Headboards World remains responsible.
Manufacturing Defects & Warranty
We stand behind the quality and craftsmanship of our furniture. If you believe your product contains a manufacturing defect, please contact our team with your order details, photographs, and a description of the concern.
Manufacturing defects are evaluated separately from shipping damage. Normal wear, misuse, improper assembly, unauthorized modifications, and damage caused by subsequent handling are not generally considered manufacturing defects.
Each claim is reviewed individually, and our team will communicate the appropriate resolution under applicable product terms and law.
Questions?
For damage claims or warranty-related concerns, please contact:
Email: shipping@headboardsworld.com
Phone: (972) 573-3395